FAQ

Each custom made mouthguard ordered online comes with a:
* DIY CHAMP Impression Kit (includes a Mouldable Tray & Two Sets of Putty – enough for two attempts)
* Custom Made Mouthguard
* Mouthguard Protection Case
* Champ Lanyard

After each purchase is finalised, an automatic email is sent out outlining step by step process including a detailed video. We encourage you to have an attempt and send us photos (from different angles) of your first attempt to info@champmouthgaurd.comA spare set of putty is included in all kits so a second impression can be taken if required. If needed, we offer a 1 on 1 video call where one of our friendly staff can walk you through the process live. To secure a booking, please email info@champmouthgaurd.comOur technicians will check impression(s) before starting your mouthguard, however in the rare case of a ‘bad impression’ we will immediately send another kit free of charge and will fast track the production of your mouthguard.

Purchases of our online DIY Kit orders will be ineligible to claim a private health insurance rebate.
However….
We have a directory of preferred dental surgeries who may be located in your area by clickinghere. You will be able to book in your appointment for a fitting and enjoy the benefit of using your private health insurance.
If your local dentist is not on our list, you can have them contact us and we can add them to our list.

Yes. We are able to fabricate mouthguards for people with braces when you visit one of our preferred providers only, additional charges will apply.
*DIY impression kits cannot be used for this impression. Find one of our preferred providershere.

on problem – Contact us for more info and we can help you through the process.

Champ Mouthguards offers a one-year warranty for manufacturing faults. Be sure not to chew on your mouthguard as this can distort the shape and render your mouthguard uncomfortable and less effective. If your mouthguard is damaged from chewing, this is not covered by the warranty.
When you’re not wearing your custom mouthguard, store it in its protective case and out of direct contact with the sun or heat. Contact us for more information of our returns policy.

10 business days is our standard turnaround, once your dental impression has been received by us. We also a guarantee 5 business day turnaround for an additional $50.00 fee.

In the rare event your mouthguard doesn’t fit properly, please contact our team and we will look into finding you a solution. If a new impression is required, we will send you a new DIY and fast track your mouthguard so you have it back within 5 business days.

For children between 6 and 15, their custom mouthguard should be replaced every season to accommodate their growing and changing mouth and teeth. If you notice your child regularly removing their mouthguard and chewing it, this is a good sign it isn’t comfortable and should be replaced.
Adults should replace their mouthguard every 2-3 years, but be sure to inspect it every year for damage or changes. If you begin to notice your mouthguard is loose or that it rubs on your gums resulting in sore spots, these are other signs it’s time to be replaced.

A custom mouthguard can be made for a child with a removable appliance. Before taking the impression, the plate must be removed, and it cannot be in at the same time as the mouthguard.